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Medical Debt Collection

What is Medical Collections?

Medical Debt Collection is a subcategory of debt collection that only deal’s with medical bills. The exchange of protected healthcare information between a healthcare provider and an outside third party like a collection agency requires the collection agency to have an in-depth knowledge of consumer healthcare laws such as HIPAA.

In addition to HIPAA, other consumer protection laws apply to Medical Debt Collection. The Fair Debt Collection Practices Act and the Fair Credit Reporting Act are two federal laws that must be followed when pursuing medical debt collections. Federal Communications Commission laws regulate how businesses like a medical debt collection company can contact consumers.

Why are Medical Collections Needed?

According to a recent article in CNBC, over 32% of American Workers have medical debt, and over half have defaulted on it. According to the 2019 Benchmark Kaiser Family Foundation Employer Health Benefits Survey, 82% of workers have a deductible in their health plan. The average deductible of a single plan now stands at $1,655. What this means is that healthcare providers have to collect more and more from patients directly and less from health insurance carriers. In conclusion, this increase in patient collections causes staffing issues and problems tracking all of the data.

How Can We Help?

Amplicon specializes in Medical Debt Collection and only works with healthcare companies. This means all of our customer service collection agents are HIPAA trained and well versed in various medical terminologies. Our Medical Debt Collection services fall into two categories and provide the following services:

First Party Debt Collection

First Party Debt Collection is when a company decides to collect debt on its own behalf as themselves. All consumer laws apply, but most companies have communication clauses that allow them to contact their clients more frequently.

Amplicon’s first-party collection services are a great choice for companies that want to avoid third party collections, but get access to the resources of a collection agency. Our first-party medical debt collection services are white-labeled and include the following:

  • Mail Campaign as your Business

  • Phone Campaign as your Business

  • Email Campaign as your Business

  • Text Campaign as your Business

  • HIPAA Compliance

  • Debt Collection Compliance

  • Detailed Analytical Reporting

Third Party Debt Collection

Third-Party Debt Collection is defined by the Federal Trade Commission as a business that collects debts for others. The original company owed the debt is called a creditor.

Amplicon’s third-party collection services are for companies that have already identified bad debt and wish to have a third party debt collection agency contact their patients and attempt to collect with the option of collection agency credit reporting and litigation. Our third-party medical debt collection services include the following:

  • Mail Campaign

  • Phone Campaign

  • Email Campaign

  • Text Campaign

  • HIPAA Compliance

  • Debt Collection Compliance

  • Detailed Analytical Reporting

  • Submission To Credit Reporting Agency

How to get started with Healthcare Collections

If you have any other questions, please feel free to contact us here.

See our other related services and blog post:

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